Who is this service for?
You, of course! For everyone that wants more free time to do other things: parents who want a whole family day, students who don't want to wait until next month to go home and do the laundry, girlfriends who are tired of seeing poop stains on their boyfriend's undies and especially for anyone who hates doing laundry!! Take back your life! Leave this tedious and time consuming task to us!
Why do business with us?
We not only offer the same services as your local fluff and fold laundromat, but we have one of the lowest fluff and fold rates out there. In addition, we offer pickup and delivery services for most of Los Angeles and Orange County.
Which areas do we service?
We service most of Los Angeles and Orange County. Please click here to access our map.
How much does it cost to use our service?
We offer the lowest fluff and fold prices online at only $1.25 per pound.
Is there a minimum requirement?
Yes, we do require a minimum weight. Please visit our map to check the minimum in your area.
What happens if I don’t have the required minimum?
If the driver informs you that you do not have the required minimum, in fairness to both you and us, you will only be charged the required minimum for your area.
How do we weigh our items?
The driver will provide a scale and will weigh your items in front of you and an invoice will be provided.
To estimate the weight of your load, we at nopoopstains.com used 13 gallon (home) trash bags full of random clothes such as jeans, shirts, towels, and shorts and each bag weighed approximately between 10-13 lbs. So, roughly 2-3 full bags should typically meet our minimum in certain areas.
Note: This is intended to be only a guideline to estimate the weight of your items. No two bags are alike due to the variety of possible combinations.
Are there any materials we don’t wash?
Please review our policy about our guidelines for special materials such as silk, leather, cashmere, and other sensitive materials.
What kinds of laundry detergent do we offer?
We offer everything from Tide and Gain to hypoallergenic detergents.
Will you charge extra if I request a specific laundry detergent?
No, we do not charge extra. Just make sure to specify which detergent you prefer in the “special requests” field when you schedule a pickup.
Is there a pickup and delivery fee?
There is no delivery fee. The fee has already been incorporated into our prices which includes both pickup and delivery.
Do we have to tip the driver?
Tipping is not mandatory, however, we'd greatly appreciate it if you do :)
Is there a place where I can drop-off and pickup my items?
Unfortunately, we do not currently offer self drop-off and pickup services.
Can I schedule a pickup online?
Yes, if you would like to schedule a pickup online, please click here.
If you are scheduling by phone, please call between the hours of 6am-3pm, Monday-Friday. We are closed on Saturday and Sunday.
How fast is our service?
Our turnaround is typically one day unless otherwise noted by management or the driver.
Do I have to speak to you to confirm my order?
Yes, we will contact you with the number you provided. This is to ensure that we have your correct information as well as finalizing a convenient pickup time. Please be ready to answer your phone when we call.
When do we pay for our items?
Please pay your balance in full via cash or check upon delivery.
If you have selected to pay by credit card, please pay before delivery by going to our payment page.
What methods of payment do we accept?
We glady accept cash, checks and credit cards (Visa, Mastercard, American Express and Discover).
Please note if you have chosen to pay by check, the driver may collect information such as phone number, address and driver's license number.
Will I get a receipt for my order?
Yes, after your items are weighed the driver will provide you with an invoice of your total weight and cost.
What happens if you deliver my items and I am not home?
If this should occur, we will hold your items up to 48 hours. However a re-delivery and storage fee may apply.
To avoid this situation, we would appreciate it if you would call us a few hours before your estimated delivery time to reschedule.
What happens if you show up for a pickup and I am not home because I forgot? Will I be charged a rescheduling fee?
In fairness to our drivers, there will be an additional $20.00 fee for rescheduling.
To avoid being charged an additional fee, we would appreciate it if you would call us at least two hours before your estimated pickup time to reschedule and/or try to check your messages so you can reschedule if you need to.
How will I know if my items are done and ready for delivery?
Once items are picked up, the driver will arrange an estimated delivery time most convenient for you.
When your items are done, we will contact you via phone and/or email to remind you of your estimated delivery time.
How do I contact you?
For time sensitive questions or concerns, please contact us, Monday-Friday, 6am-3pm at (310) 985-0661. We are closed on Saturdays and Sundays.
Otherwise, feel free to contact us by filling out our online form or email us directly at nopoopstains@gmail.com.
If you would like to schedule a pickup, please click here.
To provide you with more options to conveniently reach us, you can also reach our convenient general help line on AIM:
AIM: nopoopstains
Please note, our help line is not available at all hours; but feel free to say hi if you see us online.
Can’t find your question?
Feel free to contact us.