Which areas do we service?
We service most of Los Angeles and Orange County. Take a look at the map right here!
How much does it cost to use our service?
Take a look at our Pricing Page for precise information.
Is there a minimum requirement?
What happens if I don’t have the required minimum?
If the driver informs you that you do not have the required minimum, in fairness to both you and us, you will only be charged the required minimum for your area.
How do we know the weight of our items?
To estimate the weight of your load, we at nopoopstains.com used 13 gallon (home) trash bags full of random clothes such as jeans, shirts, towels, and shorts and each bag weighed approximately between 10-15 lbs. So, roughly 2-3 full bags should typically meet our minimum in certain areas.
Note: This is intended to be only a guideline to estimate the weight of your items. No two bags are alike due to the variety of possible combinations. Your invoice will be updated with an exact total once our drivers return to the facility with your laundry.
Are there any materials we don’t wash?
Please review our disclaimer about our guidelines for special materials such as silk, leather, cashmere, and other sensitive materials.
What kinds of laundry detergent do we offer?
We offer everything from Tide and Gain to hypoallergenic detergents.
Will you charge extra if I request a specific laundry detergent?
No, we do not charge extra. Just make sure to specify which detergent you prefer in the “special requests” field when you schedule a pickup.
Is there a pickup and delivery fee?
There is no delivery fee. The fee has already been incorporated into our prices which includes both pickup and delivery.
Do we have to tip the driver?
Tipping is not mandatory, however, drivers greatly appreciate it if you do.
Is there a place where I can drop-off and pickup my items?
Yes, 17022 Bellflower Blvd, Bellflower CA, 90706
Can I schedule a pickup online?
Yes, if you would like to schedule a pickup online, please click here. If you are scheduling by phone, please call between the hours of 6am-3pm, Monday-Friday and 8am-12pm Saturday. We are closed on Sundays.
How fast is our service?
Our turnaround is typically one day unless otherwise noted by management or the driver.
Do I have to speak to you to confirm my order?
Yes, we will contact you with the number you provided. This is to ensure that we have your correct information as well as finalizing convenient pickup time. Please be ready to answer your phone when we call.
When do we pay for our items?
Please pay your balance in full via cash upon delivery. If you have selected to pay using PayPal, please make sure payment is made before redelivery (we'll invoice you the day your order is received).
What methods of payment do we accept?
We glady accept cash and PayPal (which allows you to complete payments using an ACH check or any credit/debit card).
Will I get a receipt for my order?
Yes, after our driver has come back to the facility and we have weighed everything your invoice will be available online.
What happens if you deliver my items and I am not home?
If this should occur, we will hold your items up to 24 hours. However a $20 re-delivery and $10/day storage fee may apply. To avoid this situation, we would appreciate it if you would call us a few hours before your estimated delivery time to reschedule.
What happens if you show up for a pickup and I am not home because I forgot? Will I be charged a rescheduling fee?
In fairness to our drivers, there will be an additional $20.00 fee for rescheduling. To avoid being charged an additional fee, we would appreciate it if you would call us at least two hours before your estimated pickup time to reschedule and/or try to check your messages so you can reschedule if you need to.
How will I know if my items are done and ready for delivery?
Once items are picked up, the driver will arrange an estimated delivery time most convenient for you.
When your items are done, we will contact you via phone and/or email to remind you of your estimated delivery time.
What happens in the case I believe something has been damaged and/or missing?
No one is perfect and accidents can happen of course. In the case you believe something has been returned to you damaged and/or missing, please contact us within 48 hrs so we can help try and resolve the issue.
How do I contact you?
For time sensitive questions or concerns, please contact us, Monday-Friday, 6am-3pm at (310) 985-0661. Otherwise, feel free to contact us by filling out our online form or email us directly at firstname.lastname@example.org. If you would like to schedule a pickup, please click here.
Can’t find your question?
Feel free to contact us.